Skip to main content

Store Warranty Submit a request

Search

Order Processing, Payment, Shipping & Delivery

Order & Payment

Why did I receive a notification about a risk payment?
How long will it take to have my order processed?
What payment methods do you accept?
What should I do if my payment is declined?
Can I change my shipping address after placing an order?
Why didn't I receive my order confirmation email?

Shipping & Delivery

How do I track the status of my parcel?
What should I do if I receive a damaged or incorrect item?
Why does my tracking number show no information or not available?
How long will the delivery take?