What should I do if the AmpAura Purea 3 Expansion Battery is not recognized by the power station?

If the AmpAura Purea 3 Expansion Battery is not recognized by the power station, follow these steps to troubleshoot the issue:

1. Check Connections

Ensure all connections are secure and properly aligned. Double-check the connection cable between the expansion battery and the power station to make sure it is firmly plugged in at both ends.

2. Restart Devices

Turn off both the power station and the expansion battery. Wait for a few seconds, then power them back on. This can help reset the connection and may resolve the issue.

4. Check the AmpAura App and the Purea 3 LCD Screen

If the AmpAura App and the Purea 3 device’s LCD screen do not display the detected Expansion Battery, it may indicate a connection issue or a need for a firmware update. Ensure that both the app and the LCD screen are set to display battery information and check for any error messages.

5. Consult Support

If the issue persists after trying the above steps, contact AmpAura customer support for further assistance. They can provide more detailed troubleshooting and support to resolve the problem.

For assistance, please contact AmpAura customer support at support@ampaura.tech