What if the car charging port isn't providing any power?

If you find that your car charging port isn't supplying power, follow these steps to troubleshoot the issue:

1. Check DC Switch Activation: Ensure that the DC switch associated with the charging port is activated. This is typically indicated by an illuminated light near the port. If the light is off, activate the switch according to your vehicle's manual.

2. Inspect Charger and Cable:

   • Try using a different charger head or cable to connect to the charging port. Sometimes, the issue may lie with the charger or cable itself rather than the port.
   • Ensure the replacement charger and cable are compatible with your vehicle's charging specifications.

3. Further Troubleshooting:

   • If the above steps do not resolve the issue, consider recording a video that clearly demonstrates the problem. This can help our support team understand the issue better.
   • Contact our customer support team at support@ampaura.tech and provide them with the video and details of your vehicle model and any observations. Our team will assist you in diagnosing and resolving the problem promptly.

Thank you for your cooperation as we work to ensure your vehicle's charging system operates smoothly.