Welcome to our Help Center

FAQs

• Orders are processed in 1-2 business days, excluding weekends and holidays. You'll get a confirmation email with tracking info. Delivery takes 3-7 business days, and tracking updates within 48 hours after shipment.

• For updates, submit a support ticket via the "Submit a request" button, including your order number and the new shipping details. Alternatively, call +1 (216) 677-4069 during business hours; we'll respond within 24 hours on weekdays.

• Purea 3 can deliver up to 3600W of continuous power and, with the use of the AmpAura Purea 3 Double Voltage Hub, can achieve an impressive 7200W output by connecting another Purea 3 unit for a 240V output. The Purea 3 unit itself has five 120V AC output ports, and the 240V 30A output port is located on the Double Voltage Hub.

• Click the live chat icon at the bottom right of the webpage to send us the essential appliances you'll need during a power outage and their daily usage times. We'll calculate the minimum battery capacity you'll need for a day.

• The Purea 3 supports solar inputs up to 1200 watts (60V), but can actually handle inputs up to 2000 watts (150V).

• Yes. The AmpAura portable power station is versatile and can be charged with various brands of solar panels, as long as they provide a DC voltage of up to 60V.

• Yes, Purea 3 is designed to serve as an effective UPS solution. It is equipped with a 20-millisecond Emergency Power Supply (EPS) feature that ensures a seamless transition to backup power in the event of a sudden blackout. This rapid response time helps to protect your critical appliances from power interruptions and provides peace of mind by maintaining their operation without delay.

• A Purea 3 can link with up to 9 expansion batteries for extra capacity. Each battery offers 3.84 kWh of capacity.

• The adapter provides up to 3000W of ultra-fast charging power and can fully charge the AmpAura Purea 3 in approximately 1.3 hours.

Articles